Return policy

1. The obligations of the seller in the sale right buyer, upon purchase The seller is responsible for the goods has the necessary quality, quantity, rate of weight. And the products have the required quality, quantity, rate or weight, shall be deemed invalid. Goods must be free of defects must respond to relevant safety standards. When goods are safely packed in transport packaging. Seller is responsible for defects that the transfer of the goods on receipt of goods for defects that occur after receipt of the goods within the warranty period. The buyer is entitled to reclaim the goods if the goods purchased defect is detected Responsible employee of the seller is obliged to review the decision after the complaint within 5 working days.

In the case of clear defects decide on the complaint immediately. The seller is obliged to resolve the claim the goods do 30 days after the claim if it agrees with the buyer on a longer period. The buyer is not entitled to the claimed defects, for which it was granted discounts and of which they have informed the seller. The buyer of the Slovak Republic has the right to return goods without giving any reason to do seven days from the date of receipt intact, including packaging carefully that come along with it. The buyer of the Czech Republic has the right to do this 14 days from the date of receipt of the goods. In both cases, the placing and the flax is a buyer in the position of consumers.

2. Obligations of the buyer The buyer is obliged to claim defects of the goods at the seller without undue delay, otherwise the buyer loses the right to the seller to free defect. When receiving the goods, always check the status of packages and packaging is damaged, check the goods. If is finded mechanical damage to the goods, do not take over goods, but rather send back with courier. Report damage to post workers.. About this situation forthwith to inform us. If is finded the incompleteness of supplies or mechanical damage due to transport up to unpacking of goods, or at prvo use (do 3 days of receipt), we immediately this fact out loud. Not later claims of mechanical damage caused by the carriage of recognized. The personal pick is the buyer obliged to select all the contents of the package immediately subsequent claims need not be accepted. The buyer is not entitled to do until the resolution of complaint, defective goods in any way costs. A complaint, the buyer must apply to writing and sending e-mail to info@healthprosperity.eu Or by sending a letter to the seller: Health & Prosperity Slovakia Ltd. Obchodná 2 Michalovce 07101, The notice of complaint must include: Your order number or invoice number the exact name of the product specification Description of fault if any photographs.

3. Warranty Period The statutory warranty period is 24 months. And the goods longer warranty period, the seller must give the buyer handed over in proper replies confirmed warranty list, which specifies the conditions and scope Tajta guarantees. You can have goods due to their specific character, respectively. Composition, and even shorter warranty period, which is not always given the label / packaging of goods - the date of minimum durability. In the case of defects that occur after the purchase, it should be beyond reproach, without undue delay, to do six months from the observation of defects do later expiry of a specified warranty period. After the warranty period the right to complain expires. The warranty period begins with the passage of cover buyers. The warranty does not cover damage caused by natural or excessive contamination of goods used goods under conditions that do not match your temperature, dust, moisture, chemical mechanical effects of the environment in which the goods are normally used or stored. The warranty does not apply to damage caused by natural disaster, violent damage, weather conditions or operation in extreme unusual conditions.

4. of complaint Given the specificity of the returned goods every complaint regardless of whether or not, this is a removable defect or irremovable mistakes recall faulty exchange of goods for goods without defects. If replacement of defective goods for perfect by the seller is not possible, you can require the buyer canceling the contract Returning money. If the buyer asks for a discount, although I can complaint equipped Ho disclosure. Discount on the goods is provided if it is one of irreparable errors that do not impede the proper use of the goods as intended. In determining the amount of the reduction will take into account the extent of the errors claimed goods.

5. Final provisions The Complaints Procedure shall enter into force on quite valid 09/03/2014